Visiofy converts architectural models into browser-based, walkable virtual spaces. To ensure smooth performance for both creators and viewers, models need to meet certain technical requirements.
When something goes wrong, it’s rarely random. Almost all processing failures or visual issues fall into one of three categories outlined below.
Maximum supported limit: 1 million triangles/polygons
If your model fails to process entirely, this is the most common reason.
Highly detailed elements—especially plants, trees, grass, and vegetation assets—can dramatically increase polygon count. Even a visually simple garden can push a model over the limit.
Hide or remove vegetation before exporting
Exclude decorative assets that are not essential for the walkthrough
Use simplified versions of furniture or landscaping objects
Export only the building and core surroundings
Once the polygon count is under 1 million, the model should process normally in Visiofy.
If your model loads but surfaces show a “missing texture” pattern, the geometry is fine—but the texture files were not included.
This most commonly happens with Chief Architect and Archicad exports, where textures are stored externally instead of embedded automatically.
Make sure all texture image files are included when exporting
Keep texture files in the same folder as the exported model
Avoid renaming texture files after export
Re-export the model and upload it again to Visiofy
When textures are correctly linked, materials will display as expected in the Visiofy viewer.
Visiofy currently supports only the following file formats:
.obj
.glb
.dae
Uploading any other format will result in weird-looking results, processing errors or failed uploads.
Double-check your export settings before uploading
Use the correct export format supported by your design software (here's a cheat sheet)
If needed, re-export the model using a supported format
Using the correct file format ensures Visiofy can properly interpret geometry, materials, and scale.
To minimize errors and re-uploads, it helps to follow a simple checklist before exporting:
Keep polygon count under 1 million
Remove or hide vegetation and high-detail assets
Include all texture files if they are not embedded
Export only in .obj, .glb, or .dae formats
Test exports early when working with new project templates
These steps make your workflow faster and your client-ready virtual spaces more reliable.
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What is Z-fighting, Why Does it Occur and How to Fix It?
Cheat Sheet: Which Export format Works for Which CAD Software on Visiofy